Important Update on MyChart Recruitment
From Utah CTSI's Clinical Research Support Office
We’d like to share a friendly reminder and clarification regarding the required process for using MyChart as a recruitment tool and contacting potential research participants.
Recently, the Research Participant Advocate Office has received an increase in concerns related to how individuals are identified and contacted for studies. In response, we have met with Sadie Gable, Director of the Office of Research Participant Advocacy, along with IRB leadership, to review these concerns and ensure alignment on best practices moving forward.
As a reminder, all study teams must receive CRSO approval before initiating any use of MyChart for recruitment. This requirement helps support study teams while protecting participant privacy (PHI) and autonomy. We recognize that recruitment timelines can be tight and appreciate your partnership in following these guidelines.
Study teams are asked to:
• Coordinate all MyChart recruitment efforts through the Clinical Research Support Office
• Avoid direct outreach or messaging based solely on chart review
• Contact the CRSO with questions or visit for additional guidance
As we continue collaborating with University ITS to explore additional recruitment solutions, please don’t hesitate to reach out with any questions.